Hawaiian Shirts Main Page
100% Cotton Shirts
Clearance Sale
Cotton/Polyester Shirts
Big Hawaiian Shirts 4XL - 7XL
Rayon Hawaiian Shirts
$17.97 Hawaiian Shirt Deals
Hawaiian Seat Covers
Board Shorts
Hawaiian Print Scrub Tops
Long Sleeveless Dresses
Sleeve Dresses
Princess Dress
Cap Sleeve Muumuu
100% Cotton Muumuu
Bell Shaped Muumuu
Traditional Muumuu
Kimono Robe Muumuu
Aloha Muumuu's
Lady's Blouse
Mini Skirt Short Set
Kids Clothes
Sarong / Pareos
Bucket Hats
Hawaii Cap Hats
R.H. Stainless steel jewelry
Formal Hats
Umbrellas Tiny Folding
Aloha Neckties
Silk Flower Leis
Hawaii Silver Jewelry
Surfboard Rug
Kukui Nut Leis
Hula Skirts
Hawaiian Quilt Bedding
Quilt Pillow Cushions
Backpacks/Handy Bags
Aprons
Checkbook Covers
Hawaiian Warrior Helmet
Aloha Sandals
Stoneware China


Info/FAQ/Contact
Privacy Policy
Wholesale Information
Gift Certificates
This Land of Aloha
History of Hawaiian Prints
Three Ways To Order
Exchange Return Policy
Behind the Scenes
Share a Picture

 
 

Contact Information / FAQ

E-mail us at: Support@rainbowhawaiimail.com
Please include your accredited order number
with your email if issued one so we can reference your order & answer your questions with less delay.

Our mailing address is:
Rainbow Hawaiian Products
91-1121 Keaunui Drive
Suite 108, #359
Ewa Beach, Hawaii 96706


Our contact phone number: 808-685-6658

Our contact e-mail

support@rainbowhawaiimail.com

At Aloha Apparel Hawaiian Shirts our objective is to help you find and get the best Hawaiian apparel and gifts from a huge selection with lower prices online from Hawaii.

About 90% of the products are made locally in Hawaii by us and/or our network of associated apparel makers. Our network will provide you a huge selection of professionally made quality Hawaiian Apparel at a good savings.
Our network of Hawaiian apparel providers all have many years of experience in the Hawaiian Apprarel industry.





This section has answers frequently asked by customers.
Please take time to look over this page as it may answer your question.
Email us if you have questions not covered.
Aloha!

Interested in Buying Wholesale?
Click here for wholesale information

Can you send me a catalog?
Catalogs are not available as we do 100% of our business on-line.

Do you have a walk in store?
No. We do not have a walk in store or factory for visiting.
All business is conducted through this website. Orders are accepted online 24 hours a day seven days a week by credit card.

This arrangement of doing buisness has worked well for us for since 1999 and is key to keeping costs down for our customers.

How good is Online Security?
Our website is built around Yahoo store platform.
Orders are securely handled using the proven industry standard SSL security for safe online transactions of your card and personal information.

Q: I think my card was charged twice, I see two charges when I pull up my on line statement?

A: When you place the order on line, you Authorized the money to be taking out from your credit card, it is called the pending charge, Your Bank will hold the money for your order for a number of days depending on your bank. Your bank is making sure the money is there when we later submit the purchase charge when we are ready to ship your order.
When we submit the charge later your on line bank statement will show it as a 2nd charge and this cause confusion thinking you were charged twice. However your bank and our bank will settle and clear the transaction in 2 to 3 days, you will then see only ONE charge on your statement.
You always can call your bank to verify this information and any questions you have.



Will your car seat covers fit my car?
We do not have a list of the cars our covers will fit but you can determine the answer easily by clicking here to read our FAQ for car seats.


Prices and products in this website are subject to change at any time without notice.


support@rainbowhawaiimail.com

How to Order:


#ONE: The best way is On-Line with your computer and credit card or Paypal. This method is recommended as its fast secure and easy.
All on-line transactions are protected with the most secure SSL encrypted on-line security for your protection from Yahoo stores to protect your personal and credit card information.

#TWO: FAX (808-685-0919) or email in your order. Include your name, shipping address, items and quantity you want. Select a shipping method; Express or Priority Mail from the U.S. Postal Service. (see rate list below for charges)
Include your phone number so we can call you for your credit card information and to answer questions for both of us to finalize the order.

#THREE: Mail in. Write out your order on your own paper with all the above information asked for in #TWO and mail to us with check or money order. Be sure to include your phone number and email in case we have a question.

We reserve the right to refuse to process any order we suspect the credit card used as not authorized by the credit card owner. From time to time we may also request your credit card issuing banks phone number to verify information. This is for the card holders protection.

E-mail us at:

admin@rainbowhawaii.com

YOUR PRIVACY IS PROTECTED:

We respect your privacy and will not rent sell or give your email information to any other party.

RETURN POLICY

We try to please everyone but it is not always possible in the real world as both we and customers can make mistakes and oversights.

If you have a problem with your order we can do one of two options to help correct this.



* Please note: The Princess dresses are special custom, there will be no refund or exchange for these custom made dresses.


Option One: Do a exchange. You can order your new item from our site at: www.rainbowhawaii.com and in the meantime send back the other item(s) for a refund with a written note that you are doing an exchange and that you have already reordered your replacement on-line from our website. When we received the returned item(s) we will credit back your card for the purchase price less the shipping cost.
There is no restocking fee doing an exchange but items must be returned within 30 days from the time you receive the order.

* Shipping charge not refundable.

Option Two: Request a refund.

You can request a refund of the purchase price if requested within 30 days less shipping.
After 30 days we may consider a request on a case by case basis and if granted there will be a 20% restocking fee.
To get a refund:


Send back the items postpaid within 30 days with a note requesting a credit back to your credit card or a check will be sent for orders originally paid by check or money order. Include your accredited order number for us to pull up your order information to be credited without delay. This number is found in the upper left comer of your invoice.


Items returned must not be used (other than checking for fit) or be damaged.
Shipping charge not refundable.
Please note you may not see the credit posted on your credit card statement right away as your credit card issuing bank may take from 1-3 weeks to process the credit to show on your statement.
You can call your bank to confirm we did this if you need to know before your card statement shows the credit. Postage/shipping fee is not refundable.

For both options we require that the products be returned postage paid, undamaged, clean & in new condition.

Please note it is important that you provide your correct shipping address with your order since we may ship by FedEx. FedEx charges a $10.00 service fee if you give a wrong address and this will be charged to your card. Please double check your shipping address is correct.

Defective or item you did not order

We carefully check every order before it is packed and shipped.
If you receive a defective product or item(s) not listed on your order please email us with in 5 business days.
We can correct this by sending you a SASE (pre-paid mailing envelope) for you to return the item. Once we get back your return we will then send you the replacement.


Broken Items from shipping:
If the item is damaged in shipping please let us know within 5 business days as this will allow us to claim damage from the shipper. If you do not let us know if anything is wrong within 5 business days then we cannot accept your claim after this time. No exceptions.




If you have suggestions to improve the products or service let us know as this will help us get better for you and others. Mahalo.

E-mail us at:

admin@rainbowhawaii.com

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Speed of Delivery and Shipping Charges inside the United States.

Two factors combine to determine how fast you get your order.

The first factor

is the time we need to process your order.


What is processing and why does some orders take more time than others?
Most of our apparel sells out quickly and we are always in the process of replacing inventory. At times some items sell out faster than we can make them and we will not be able to ship some orders until the inventory level comes up to fill waiting orders. Other times a popular fabric print may be temporarily unavailable from the fabric manufacture and can delay a making of a order.



Since we do not have a inventory updating feature on this website please let us know if you have a deadline when you must have your order by placing a note on the order form comment box.
If we determine we can not make your deadline we will email you to let you know and ask if you need to cancel.
If you do not mention a deadline we will ship as the processing is done and will only email you if the processing will be more than two weeks.
Please note also that your credit card will be automatically charged when the order is placed.

The

second factor

is the shipping option you select.

Priority Mail

is the most popular and economical and usually takes six days from the day it is shipped but day of delivery is not guaranteed as we have no control over the USPS.

Express Mail

shipping time is faster costs more and usually takes two to three days from the time it is shipped from Hawaii.
A signature will be required by someone at the ship to address in order for your package to be delivered.
At times we may upgrade your shipping service to FedEx at no extra charge. Because of this if you have a P.O. Box address please make arrangements and provide us another shipping address as FedEx will not deliver to a P.O. Box.

Federal Express


FedEx is a reliable carrier known for their speed and on time delivery. Since Hawaii is almost one day behind the U.S. mainland there is no overnight service from Hawaii to the central and east coast of the USA. FedEx orders will usuall take two days to deliver starting at the time your order is packed and given to FedEx.
FedEx will not deliver to a P.O. Box address or deliver on weekends and holidays. Someone will also need to sign for the package for it to be delivered.

Although the USPS and FedEx are dependable we do not guarantee how long it will take to ship as we have no control over the United States Postal Service or FedEx.*
In general the West coast will take less time than the East coast to deliver your order. These times will vary depending on current conditions within the U.S. Postal Service.*

Please be aware that on occasion delayed airline flights, bad weather, or some other unexpected condition within the U.S. Postal Service can slow down regular mail delivery.

Because of possible shipping delays that will happen on occasion with the USPS or FedEx and unexpected delays in making your order we do not guarantee day of delivery. However the vast majority of our orders are processed and delivered faster than most customers expected.

Do you have a deadline?

If you have a deadline when you must have your order please let us know by writing a note on the online order form comment box. Our goal is to get your package to you as fast as possible. On a rare occasion it may take us a few more days passed your deadline. If this is the case please let us know if you still want the order shipped or to cancel?

A automatic email sends you the tracking number of your package the day after it enters the Postal Service so you can monitor the progress of the shipment.

FedEx

Shipping Bonus Upgrade!


When you select USPS Priority Mail shipping option with your order and your subtotal is $100.00 or more we will Upgrade it to FedEx 2nd day service.
If you select the FedEx or Express mail shipping option for your order we will upgrade to FedEx Standard Priority.
You get a faster shipping time plus FedEx easy to track features. You benefit as we pick up the higher cost difference to ship by FedEx. (not applicable to P.O. Box, APO, APE, Alaska, Hawaii and International addresses).

Cost of Shipping

Inside United States shipping & handling charge based on subtotal:
USPS (US post office) Air Mail
ORDER AMOUNT
0 to 6.00 add 4.97
6.01 to 20.00 add 6.97
20.01 to 30.00 add 7.97
30.01 to 40.00 add 8.97
40.01 to 60.00 add 10.97
60.01 to 90.00 add 12.97
90.01 to 120.00 add 14.97
120.01 to 150.00 add 16.97
150.01 to 180.00 add 19.97
180.01 to 200.00 add 21.97
200.01 to 250.00 add 23.97
250.01 to 300.00 add 25.97
300.01 to 350.00 add 27.97
350.01 to 400.00 add 29.97
400.01 to 450.00 add 31.97
450.01 to 500.00 add 33.97
500.01 to 550.00 add 35.97
550.01 to 600.00 add 37.97
600.01 to 650.00 add 39.97
650.01 to 700.00 add 41.97
700.01 to 750.00 add 43.97
750.01 to 800.00 add 45.97
800.01 to 850.00 add 47.97
850.01 to 900.00 add 49.97
900.01 to 950.00 add 51.97
950.01 to 1000.00 add 53.97
1000.01 to 1050.00 add 55.97
1000.01 --------------57.97




Please note rates are subject to change.



Inside United States shipping & handling charge based on subtotal:
USPS (US post office) Express Mail
AMOUNT
0 to $6.00 add $19.97
$6.01 to $30.00 add $25.97
$30.01 to $60.00 add $30.97
$60.01 to $90.00 add $35.97
$90.01 to $120.00 add $40.97
$120.01 to $150.00 add $45.97
$150.01 to $200.00 add $50.97
$200.01 to $250.00 add $55.97
$250.01 to $300.00 add $60.97
$300.01 to $350.00 add $65.97
$350.01 to $400.00 add $70.97
$400.01 to $450.00 add $75.97
$450.01 to $500.00 add $80.97
$500.01 to $550.00 add $85.97
$550.01 to $600.00 add $90.97
$600.01 to $700.00 add $95.97
$700.01 to $800.00 add $100.97
$800.01 to $900.00 add $105.97
$900.01 to $1000.00 add $110.97
$1000.01 to $1100.00 add $115.97
$1100.00 on up--- add $120.97

Inside United States shipping & handling charge based on subtotal:
Fedex Express Mail
AMOUNT
0 to $6.00 add $19.97
$6.01 to $30.00 add $23.97
$30.01 to $60.00 add $28.97
$60.01 to $90.00 add $32.97
$90.01 to $120.00 add $36.97
$120.01 to $150.00 add $40.97
$150.01 to $200.00 add $44.97
$200.01 to $250.00 add $48.97
$250.01 to $300.00 add $50.97
$300.01 to $350.00 add $52.97
$350.01 to $400.00 add $54.97
$400.01 to $450.00 add $56.97
$450.01 to $500.00 add $58.97
$500.01 to $550.00 add $60.97
$550.01 to $600.00 add $63.97
$600.01 to $700.00 add $66.97
$700.01 to $800.00 add $70.97
$800.01 to $900.00 add $75.97
$900.01 to $1000.00 add $80.97
$1000.01 to $1100.00 add $85.97
$1100.00 on up--- add $90.97




Please note rates are subject to change.



----------------------------------------------------------

International Orders


International orders will be shipped by United States Postal service air mail.

Shipping rates based on subtotal of your order:
0 to $30.00 add $25.97
$30.01 to $60.00 add $29.97
$60.01 to $100.00 add $33.97
$100.01 to $150.00 add $38.97
$150.01 to $200.00 add $46.97
$200.01 to $250.00 add $58.97
$250.01 to $300.00 add $65.97
$300.01 to $400.00 add $70.97
$400.01 to $500.00 add $88.97
$500.01 to $600.00 add $105.97
$600.01 to $700.00 add $120.97
$700.01 to $800.00 add $150.97
$800.01 to #900.00 add $170.97


Please be advised that you are responsible for any customs, duty, taxes etc. your country imposes on items mailed to you. Please check with your customs office for information.

Contact Information

Please check the information above on this page to answer most of your questions.

Our office hours are 8:00AM to 5:00PM Monday to Friday Hawaii standard time.


E-mail Is the best way to reach us.
Please include your accredited order number
with your email if issued one so we can reference your order & answer your questions with less delay.

Produt return mailing address:

Rainbow Hawaiian Products / Returns
91-1121 Keaunui Drive
Suite 108, #359
Ewa Beach, Hawaii 96706

E-mail us at:

support@rainbowhawaiimail.com




Please note we do not have catalogs, Free samples or a walk in store to buy from. We are on-line sales only.

Please mention your accredited order number when you call or email if issued one. If you did not receive a order number then the order was not received by the system. This is most likely caused by not pressing the submit order button in the last step.
Please note we do not have catalogs, Free samples or a walk in store to buy from.

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