Exchange Return Policy

We try to please everyone, but it is not always possible in the real world as customers, and we can make mistakes and oversights.

If you are not 100% satisfied with your purchase, you can return your order for an exchange or refund.


Please note: These Princess dresses are custom made by order; there will be no refund or exchange for these custom made dresses.

Option One:

Exchange.
You can order your new item from our site at www.rainbowhawaii.com and, in the meantime, send back the other item(s) for a refund with a written note that you are doing an exchange and that you have already reordered your replacement from our website. When we received the returned item(s), we will credit your card for the purchase price less the shipping cost.


There is no restocking fee doing an exchange /refund, but items must be returned within 30 days from the time you receive the order.


*Shipping charge not refundable.


Option Two:

Request a refund.
You can request a refund of the purchase price if requested within 30 days, less shipping.


To get a refund:

Send back the items postpaid within 30 days with a note requesting a credit back to your credit card, or a check will be sent for orders originally paid by check or money order. Include your accredited order number for us to pull up your order information to be credited without delay. This number is found in the upper left comer of your invoice.

?Shipping charge not refundable.
?Please note you may not see the credit posted on your credit card statement right away as your credit card issuing bank may take from 1-3 weeks to process the credit to show on your statement.

*For both options, products returned must not be used aside from being tried on for fit proper fit. Used items that we determine from food, drink, party stains, ring around the collar, and signs of laundering are not refundable and will be returned to you as this is only fair.